Questions About Billing
- Why am I receiving more than one bill for the same surgery?
- What type of credit cards do you accept?
- When should I expect my first bill?
- Do you charge interest?
- Are we able to set up a payment plan?
- What is included in my bill?
- What is your credit and payment policy?
Question: Why am I receiving more than one bill for the same surgery?
Answer: There are a number of separate charges associated with your surgical procedure. You may receive charges from several companies.
- Northwest Hills Surgical Hospital for your hospital services – 512-346-1994.
- Capitol Anesthesiology Associates for your anesthesiology services – 512-454-2554.
- Clinical Pathology Laboratories for your laboratory services – 512-339-1275.
- Your surgeon’s office – his/her fee for performing your surgery.
- Your pathologist – services for tissue specimens removed during surgery requiring further examination.
- An extended home health care service.
Question: What type of credit cards do you accept?
Answer: We accept all major credit cards such as Visa, Mastercard, Discover, American Express, and CareCredit. You are welcome to visit the CareCredit website at www.carecredit.com to pre-apply for their services before your date of surgery.
Question: When should I expect my first bill?
Answer: We will bill you any balance due after your insurance company has paid your claim. There may be a delay if your insurance company has paid us incorrectly and we have to re-submit your claim for a corrected payment and allowance determination.
Question: Are we able to set up a payment plan?
Answer: We do ask that all balances are paid in full within 90 days. If you encounter problems paying within the 90 days, please contact our office immediately at 512-346-1994 and ask for our collections department.
Question: What is included in my bill?
Answer: We are dedicated to reducing the cost of your medical care. You will receive separate invoices from us, your surgeon, and anesthesiologist or pathologist. Some specialty items may require additional charges.
Question: What is your credit and payment policy?
Answer: Credit and Payment Policy
Full payment is due within 60 days of your surgery. Elective and cosmetic surgery procedures must be paid in full 5 days before your surgery.
We strongly encourage you to personally contact your insurance company about your upcoming surgery. It is mandatory that you, as the insurance subscriber, confirm that all prior authorization information necessary to your specific policy is completed before your surgery date. You may be penalized by your insurance company if you don’t follow your policy guidelines. You must understand what your benefits cover and how this may affect you financially.
We will submit insurance claims for you. We will expect that your co-pay amount is paid on or before your date of surgery. You will receive a notice from us regarding the amount to pay. Self-pay accounts are asked to be paid on or before the date of surgery.
If you anticipate difficulty in paying your bill within the 60 day period, please notify us immediately.